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When It's Not Working

How do you offboard and switch agencies cleanly?

Most agency contracts require 30 to 60 days of written notice, and that notice period is the only leverage you have left. Send notice the day you decide, then run two tracks inside the window: collect every asset you are owed before the final invoice clears, and overlap the incoming team by two to four weeks. The expensive part is the gap between teams: reporter conversations that go quiet for a month restart from zero. Muck Rack found 91% of journalists prefer working with PR contacts they already know, so a new team starts without the rapport the old one spent months building.

The pause-renegotiate-or-fire page covers whether to leave at all, and the hard-conversation page covers delivering the news. This page is the mechanics of the exit. Demand five things while you are still a paying client:

  1. Dated written notice - email plus whatever method the contract names, so the clock is unambiguous.
  2. The asset handoff - your media list, pitch angles, press kit, boilerplate, and full coverage history, delivered as files you can open without their tools.
  3. Account access - your newsroom, distribution profiles, and every login created on your dime, returned with passwords reset.
  4. A map of live work - each open pitch, scheduled embargo, and committed reporter, named, so the incoming team can pick every thread up instead of guessing.
  5. A paid overlap - two to four weeks where both teams see the same calendar and momentum carries.

The one thing only you can supply is kickoff context for the new team: your story, proof points, past wins, and no-go topics, written down once so you are not re-explaining the company on day one. Agencies that treat your media list and reporter relationships as their property will make the handoff a fight, and the contract's ownership terms decide who wins it. You set those terms at signing, not at exit.

Vet the replacement on three terms before you compare price: who owns the work product, how long the notice period runs, and whether the agreement is month-to-month. Month-to-month makes the next transition routine, which is why agencies confident in their results offer it.